This firm is a relatively small, 'sub prime' secured lender.  They have around 20,000 lucky customers and if you have ever had the grave misfortune of falling into arrears on a loan with this firm, you will know how they treat people who are struggling to keep up with  their payments.  They utterly HAMMER you  into the ground!  This firm has more ways of charging borrowers in arrears then any other firm we have come across.  I know this is going to sound UNBELIEVEABLE but we have seen this firm charge a £1695.00 'collection charge' and a £1786.03 'collection charge' to the same account ON THE SAME DAY.  I called them and asked them what these two charges were for before we prepared the court papers for our client and I was told 'you know, for being in arrears and stuff' ! This firm seek repossession orders not as a last resort (as they are required under the terms of their consumer credit licence) but as a first response to a client falling into arrears.  It's not just us that thinks so.  The OFT has imposed requirements on this firm for their failings and warned them they are in danger of having their CCL withdrawn.  Click the link below to read the OFT press release:

SWIFT - AT TAKING YOUR CASH AND MAKING YOU HOMELESS