Nemo Personal Finance
Nemo Personal Finance, a part of the Principality Building Society, sold PPI to clients when it was unsuitable, the cost was not clear and in some cases the cost of the Insurance exceeded the MAXIMUM benefits payable in all but the death of the client!
But that isn't why they make it into our Hall of Shame, LOTS of lenders were as bad at PPI sales!
No Nemo get a mention because despite the judicial review being over, despite the PPI redress rules being clear and despite the Financial Ombudsman Service (FOS) upholding 94% of complaints that the firm had earlier rejected, they are still insisting that the pending complaints, many of which, the FOS have already handed down an adjudicator's view in favour of consumer, are sent for a FULL OMBUDSMAN decision, delaying settlement of these complaints by over a year.
SHAME on you Nemo? Start accepting adjudicator's views.