Thank you for completing this survey to help us protect your data.
UPDATE: We have received quite a few emails & calls asking us to explain the somewhat unusual nature of this survey
In all reality there is only one question on the of substance of the data breach. That is question 2, ‘have you received a letter from another CMC immediately after we started the process of gathering data for you?’ So far, of 500+ people who have completed the survey, a significant proportion were contacted by another CMC JUST after they became clients of ours. This makes me VERY suspicious that some banks were providing OUR CLIENT’S data to OTHER CMCs due to faulty security processes.
Of course there is a possibility this is because our clients weren’t happy with the service we provided in the first few weeks and pro-actively contacted another CMC to get them to do their PPI! So I have, as you can see, asked clients to tell me what they thought of our service to eliminate that argument / possibility. So far I am delighted to report that you rate us very highly.
The reason phone calls and texts about PPI was not in the survey (only letters) is because the data ‘loss’ I’m concerned about does NOT include phone numbers, just names addresses and potentially account numbers.
Hope that explains it.